Return & Refund Policy

Please check the parcel in front of the delivery person. If the product is damaged, wrong or missing items, you may refuse it and pay only the delivery charge.

• Report the issue within 5 days of receiving your order.
• The item must be unused, with original box, accessories and invoice.
• Send a photo or short video of the problem via WhatsApp or email.

• Physical damage, water damage or misuse after delivery.
• Change-of-mind returns on opened or used items.
• Items missing their box, accessories or warranty sticker.

Once we receive and inspect the item, we'll send a replacement or refund within 3–7 working days via bKash, Nagad or bank transfer. Delivery charges are non-refundable unless the mistake was ours.